Terms & Conditions

1.1 You, the customer wish to appoint us, Furness Flatpack to provide the assembly services specified in the job description (Services) at the price agreed (Price) on the terms and conditions set out in this agreement.

1.2 These terms and conditions together with the job description on record constitute the entire agreement between us for the provision of Services (“Agreement”). We have the right to amend or update the terms and conditions at any time.

1.3 The Agreement comes into effect on the date on which will typically be the date on which a contract was formed through offer, acceptance and consideration.

1.4 You acknowledge that:

(a) we are providing the Services independent of any retailer whom you may have purchased the product(s) to be assembled.

(b) it is your responsibility to check that any products you’ve purchased are free from defects, damage or missing parts. Any issues or problems relating to the purchased product(s) are to be taken up with retailer where the product was purchased. It is your responsibility to arrange for the replacement of damaged or faulty products. We are willing to assist by describing any fault that we have identified. However, if we have turned up to carry out the assembly and we are unable to provide the service due to problems with the products, we may invoice you for up to 50% of the quoted cost of providing our services as we will not be able to arrange a replacement job at such short notice. When the Service is rescheduled, you may be required to pay the full price again.

(c) our obligations are owed only to you as the customer (and not to any third party connected with you) and only by us and not by our employees or contractors.

(d) all representations, statements, understandings and undertakings either written or oral made before the date of this Agreement will be superseded and replaced by the terms of this Agreement.

2.1 In the provision of the Services, we will:

(a) exercise all due care, diligence and skill in assembling your product(s). You must accept that despite our best care, some marking of the product is inevitable and minor scratching/abrasions to the surfaces of products occurs.

(b) check all products visually for signs of external damage prior to and on the completion of the Service.

(c) use our best efforts to provide the Services on the dates and at the times agreed between us, however you acknowledge that these dates and times are estimates only and we will accept no liability in respect of any delay in meeting such dates or times.

(d) bring all equipment and necessary tools to assemble the product and leave the work area in the same state as when we arrived. All product packaging will be broken down and removed to a designated location on your property for your disposal, as we are not licenced waste carriers. Only the packaging that came with the products that we assembled will be removed to a location of your choice.

3.1 You shall:

(a) promptly provide all information, directions, assistance and cooperation reasonably required by us to enable us to properly provide our assembly services.

(b) ensure the product, all parts and any instruction sheets or manuals are complete and in one place together.

(c) advise us on how the product is to be secured/anchored by providing us with the relevant instruction sheets. If you ask us to secure/anchor that product differently from the instruction sheets, then we will not be liable for any damage that occurs as a result of that product being secured/anchored. Where instructions sheets are not provided, then we will not secure/anchor that product unless requested, in which case, we will not be liable for damage that occurs as a result of that product being secured/anchored.

(d) if a product requires any building consent prior to it being assembled (such as a garage or shed), apply, you must ensure you obtain such consent before the product is assembled. We are entitled to rely on your advice that such consent has been obtained.

(e) give us at least 24 hours’ notice of any cancellation or change to the scheduled time otherwise we may retain or invoice you for up to 50% of the quoted cost for our services as we will not be able to arrange a replacement job at such short notice. If the Service is rescheduled, you may be required to pay the full price again.

(f) ensure you are insured against any loss or damage for which we have excluded or limited liability in this Agreement.

3.2 Where you request us to provide any additional assembly service which results in the original description of services being increased from that originally quoted for, we shall provide those additional services, subject to you agreeing to pay such additional charges for any additional work as we consider appropriate and you agree that there may be subsequent changes to the time scales or dates for performance of the Services.

3.3 We both agree at all times to co-operate and deal with each other in good faith for the provision of the Services.

4.1 At our discretion, we may require you to pay the cost of our services in full before the services are commenced or immediately once the services are completed.

4.2 The price assumes a clear, dry, accessible site with at least 0.5m of access to the product on each side.

4.3 Should your products not be placed in the room, or on the same floor level to where they will be assembled, we may have to charge an additional fee based on time taken to relocate your products to where they are to be assembled.

5.1 We will undertake remedial work as a direct result of poor workmanship that is identified by you within 7 days of the date of the completion of the Services.

5.2 We are only liable to you under this Agreement, for any direct loss or damage as is actually suffered by you as the result of a breach by us of any of our obligations under this Agreement unless such loss or damage is as a result of you or a third party carrying out modifications, adjustments, repairs or remedial work to the product without our consent.

5.3 To the extent permitted by law, all liability in respect of any indirect or consequential loss, any loss of profit, use, anticipated savings, goodwill, reputation or business contracts, claims brought against you by any third party, or any other form of pure economic loss whether arising in contract, tort (including negligence) or otherwise are excluded.

5.4 The maximum liability of us to you under this Agreement shall be equal to the price of our services. This price has been calculated on the basis that we can exclude or limit liability as set out in this Agreement. You confirm you will bear yourself (or insure against) any loss for which we have excluded or limited liability.

5.5 No action, regardless of form, arising out of any alleged breach of this Agreement or obligation may be brought by you more than 12 months after the cause of action has occurred.

6.1 This Agreement is terminated or expires by any one or more of the following:

(a) When both parties agree in writing;

(b) Once the Services have been completed;

(c) If we give you 5 working days’ notice.